Travelnal Terms & Conditions
Travelnal is a company offering internet travel services, with a registered address at Calle Gustavo Adolfo Becquer, 19,El Castillo de las Guardas (Seville) – Spain -. This document shows the general conditions offered to the web users.
All reservations require FULL prepayment unless agreed otherwise. Full payment must be received 10 days prior to the commencement of services. Some services, due to their nature (eg, train tickets, event tickets, flight tickets, ferries, regular sightseeing’s, etc.) require a non-refundable prepayment in order to be guaranteed. These prepayments should be done as soon as possible; otherwise, Travelnal cannot guarantee the rates or availability of above-mentioned services. All services booked by Travelnal will be invoiced by Travelnal, SL to the client making the reservation. If deposit payment is required, in order to guarantee services, this should be received at the specified date in the proforma invoice. Failure in doing so will result in the immediate cancellation of the reservation. For the booking of tickets (trains, theatre, events, certain ferries and regular sightseeing, etc.) FULL PREPAYMENT will be required. These purchases of tickets are non-refundable unless specified otherwise when confirming the reservations.
All cancellations must be made in writing. The company shall in writing or via e-mail, confirm receipt of a cancellation, so that this can be referred to by the principal or the company. Travelnal will do all possible to mitigate all cancellation charges. However penalties assessed by our suppliers will be passed on to Travelnal clients as deemed necessary.
Furthermore, in the event of cancellation or postponement of the whole program, Travelnal has the right to charge a minimum administrative cancellation charge of 10% per program and fares differences, if any. Unless stated otherwise, the following general rules applies for cancellations of travel services.
– For cancellations of reservations up to 14 days prior to arrival – full refund (except for the non-
refundable prepayments informed of earlier and administrative charge of 10% of the total cost).
– For cancellations received 13-7 days prior to arrival, the non-refundable prepayments informed
of earlier and 25% of the total cost will be charged.
– In case of cancellation within 6 days prior to arrival or absence (no-shows), there will be no refund. (i.e. 100% cancellation penalty fee).
Refunds for ongoing services:
If illness or other imperative reasons make it necessary for a tour participant to withdraw from a tour
after the commencement of land arrangement Travelnal will do its best to refund the maximum amount
of the unused portion of the tour but there is no refund guaranteed.
Children under the age of 12 will receive a reduction of the travel packages cost when sharing a room with their parents. Children 12 years of age and over will pay full rates. Unaccompanied minors under 18 years will not be accepted on Travelnal. Child discount in group reservations or FITs shall be agreed on when sending confirmation upon request. This may vary depending on the suppliers involved.
EVENTS AND VISIT TICKETS
The purchase of eventsand visit tickets is non-refundable in case of cancellation. Final confirmation of tickets will be received by the client once Travelnal has received the total pre-payment for these tickets. Events & visits Tickets: Travelnal booking fee EUR 10 per person.
SERVICE CHARGES AND TAXES
All service charges and taxes at hotels are included in Travel Services. Gratuities to the tour guide and driver at the end of the tour are customarily left at the discretion of the tour participants and are therefore not included in the tour cost. In the event that additional taxes are introduced by governing bodies or if existing taxes are increased, Travelnal will have to pass on all such additional charges to the booking agent or individual passengers concerned.
EXPENSES NOT INCLUDED
Passport, visa expenses, travel insurance, extra drinks and personal items such as laundry, room service, mini-bar, pay-tv at hotels, etc. are not included in the rates provided for booked programs, unless stated otherwise. These expenses are to be paid for by the guest directly.
EURO rates shown have been converted from local currencies based on rate of exchange at the time of publishing the rates. Changes in the exchange rates increase in taxes, devaluation and/or decisions made by authorities or circumstances comparable therewith, may affect the EURO rates published by Travelnal without previous notice.
Travelnal and its associated or affiliated companies act only as agents for hotels, bus companies, railroads, steamship line owners, contractors and other suppliers providing accommodation, transportation or other services. If Travelnal has to cancel an event or is unable to carry out all services due to circumstances beyond our control, we will do all possible to secure services of comparable or better standard or refund all payments in full.
Travelnal accepts no responsibility for loss or additional expenses incurred due to delays, changes, commissions or errors made by our suppliers including, but not limited to, air, sea, ground transportation, war, weather, quarantine and strikes. All coupons, exchange orders, receipts, contracts and tickets issued by Travelnal and its associates or affiliated companies are subject to changes and amendments in tariffs, terms and conditions and policies due to adjustments affecting any accommodation, transportation or other services whatsoever provided by such hotels, bus companies, railroads, steamship line owners, contractors and others. With the purchase of any of Travelnal regular tours you automatically accept such a tour membership and/or coupons, exchange orders, receipts, contracts and tickets. The tour participant agrees to these conditions and also to that Travelnal and its associated or affiliated companies, shall not be or become liable or responsible for any loss, injury or damage to person or property or otherwise, in connection with any accommodation, transportation or other services resulting, directly or indirectly, from acts of Force Majeure, dangerous incidents at sea, fires, breakdowns in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Travelnal and its associated or affiliated companies. Travelnal will not be held responsible for any cost resulting from improper use or insufficient passport documentation, visas, other identification documents or travel documents, nor by any additional expense or liabilities sustained or incurred by tour participants as a result of any of the above mentioned causes. The full responsibility for the operation of the vehicles used for these tours rests with the carriers and the law of the country or countries of operation governs the liability of such carriers. All suppliers have the reserved right to decline, accept or retain any person as participant of these tours at any time, and a refund of unused land tour services is limited by Travelnal, and its associated or affiliated companies’ liability should such person be required to depart the tour after its commencement. The passenger contract in use by the airlines concerned when issued shall constitute the sole contract between airlines and purchasers of these tours and/or passenger. The above shall apply even if Travelnal and its affiliates are considered to be subcontractors.
Strikes, lockouts, fires, major restrictions on supplies, or other circumstances outside the control of the company, entitle the company to cancel the agreement without having to pay damages.
To resolve legal disputes or uncertainties relating to the reservations and events booked, the Spanish law will be applicable. Any possible dispute shall be resolved in Spain.